DNS_PROBE_FINISHED_NXDOMAIN

Image source: Wikipedia

The DNS_PROBE_FINISHED_NXDOMAIN error is one of the most common DNS errors for Google Chrome users. But, although this error can be confusing, it is also easily fixed once and for all.

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There are four different methods to fix this error. In this article, we will go over each and every one of those methods in detail. We recommend that you follow our instructions to the letter and in the order in which they are presented here for best results.

Method Number 1: Restart the DNS Client Service

Image source: Wikipedia

Whenever you encounter this error on Google Chrome, the first thing that you must attempt to do is to restart the DNS client service. Do not worry if you do not know how to do that. In this section of the article, we will give you a detailed step-by-step guide on how to do this.

This method is for Windows 10 users.

Here are the simple steps you need to follow:

  1. Press down the following keys at the same time: the Windows log key and the R key. This action will prompt the Run command to display on your computer screen.
  2. Then, type the following command on the Run command: “services.msc” (do not use quotation marks).
  3. Hit the Enter button on your keyboard.
  4. Next, hit the D button on your keyboard and search for the item named DNS Client on your screen.
  5. Once you have located the DNS Client item, right-click on it and select Restart.
  6. Finally, close the browser and attempt to visit the same webpage that originally gave you the error.

In most cases, simply restarting the DNS Client service does the trick and fixes the problem. But if this method did not work for you, then move on to the second method.

With DNS, it’s possible to control key components of Internet navigation. Google already controls search, they are quickly gaining market share to control the browser, and when you put in DNS, it becomes the trifecta of complete navigation control. – David Ulevitch

Method Number 2: Release and Renew the IP Address

Sometimes the DNS cache of a specific webpage becomes corrupt or simply updated. This would not be a problem except for the fact that the IP addresses for websites that you visit are often stored in the DNS cache in order to reduce bandwidth and make accessing the webpage in question a faster experience for the user.

Image source: Wikipedia
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This is one of the causes for this error code to happen. Luckily, releasing and renewing an IP address is an easy process that anyone can complete simply by following these steps:

  1. Press down the following keys at the same time: the Windows log key and the R key. This action will prompt the Run command to display on your computer screen.
  2. Then, type the following command on the Run command: “cmd” (do not use quotation marks).
  3. Hit the following three keys on your keyboard: Ctrl + Shift + Enter. This action will prompt the Command Prompt to display on your computer screen.
  4. Once the Command Prompt displays, type in it the following “ipconfig/release” (do not use quotation marks).
  5. Then, press the Enter key. This action will release the IP address.
  6. Next, you will need to type the following command: “ipconfig/flushdns” (do not use quotation marks).
  7. Then, press the Enter key. This action will clear the DNS cache.
  8. Then, type the following command: “ipconfig/renew” (do not use quotation marks).
  9. Press the Enter key. This action will renew the IP address.
  10. Type the following command: “nets hint ip set dns” (do not use quotation marks).
  11. Press the Enter key. This action will reset the IP settings.
  12. Type the following command: “netsh winsock reset” (do not use quotation marks).
  13. Press the Enter key. This action will reset the Winsock Catalog.
  14. Finally, restart your computer and attempt to visit the same webpage that originally gave you the error.

If this method did not work for you, we still have two more options.

Method Number 3: Change DNS Server

Sometimes the problem could be caused by the DNS server itself. This is often linked to routers of the cheaper variety. The solution to this problem is to replace your existing DNS server and, instead, use Google’s public DNS server (8.8.8.8 and 8.8.4.4).

This is a lot simpler than it may sound. The first thing you need to do is to check what your current DNS server is. To do so, just follow these steps:

  1. Press down the following keys at the same time: the Windows log key and the R key. This action will prompt the Run command to display on your computer screen.
  2. Then, type the following command on the Run command: “control panel” (do not use quotation marks).
  3. Press Enter.
  4. Select the View by Small icons option.
  5. Locate the Network and Sharing Center and click on it.
  6. Then, click on Ethernet.
  7. Then, click on the Details… button.
  8. Your DNS Server address is under IPv4 DNS Server.

Now, you are ready to change this to Google’s public DNS. Just follow these steps:

  1. Press down the following keys at the same time: the Windows log key and the R key. This action will prompt the Run command to display on your computer screen.
  2. Then, type the following command on the Run command: “control panel” (do not use quotation marks).
  3. Press Enter.
  4. Select the View by Small icons option.
  5. Locate the Network and Sharing Center and click on it.
  6. Ten, click on Change adapter settings.
  7. Right-click on the network you are using to access the internet (ethernet, etc.) and select Properties.
  8. Highlight the following item: Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
  9. Set your Preferred DNS server to 8.8.8.8 and your Alternate DNS Server to 8.8.4.4.
  10. Click on OK.

If changing the DNS did not do the trick for your, there is one last method you could try.

Method Number 4: Disable VPN or Antivirus Temporarily

Image Source: Wikipedia

If you use a VPN service to mask your IP address and access websites from different locations and you have tried all the previous three methods, you should disable your VPN and see if that makes a difference. Also, if you use an antivirus, then you might also want to disable it temporarily and see if that makes any difference.

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Opinions expressed are solely the authors and do not express the views or opinions of Science Trends nor the author's institution.
Cite this article as:
Juan Ramos, MA. DNS_PROBE_FINISHED_NXDOMAIN, Science Trends, 2018. Available at:
http://doi.org/10.31988/SciTrends.14935
*Note, DOIs are registered Friday weekly and therefore may not work until then.

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