Can Organizational Health Literacy Affect Patient Satisfaction?
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About The Author

Orhan is a research scientist at the Istanbul Medipol University, Graduate School of Health Sciences.

                       

Can Organizational Health Literacy Affect Patient Satisfaction?

Health institutions and hospitals have their own language and identity. Signs, symbols, directions, and written documents used in these institutions are usually prepared under the influence of medical language and may be difficult to understand for ordinary people. They must be user-friendly and easy to understand, but in some cases, they may be significant barriers to health services. It is important that organizations providing services should be designed according to the individuals’ needs and facilitate access as well as individuals...

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